Ethics and Social Responsibility in the Implementation of Artificial Intelligence Systems in the Administration
DOI:
https://doi.org/10.5281/zenodo.13308314Keywords:
Ethics, social responsibility, artificial intelligence, business administrationAbstract
This systematic review aimed to analyse the ethical dilemmas and social responsibility implications of adopting artificial intelligence (AI) in business administration. A comprehensive search was conducted in the Scopus, Web of Science and EBSCOhost databases, identifying studies published between 2018 and 2024 that met the inclusion criteria. The narrative synthesis of the findings revealed key concerns around fairness in automated decision-making, the need for transparency and explainability of algorithms, defining responsibility for AI actions, the impact on workers’ employment and skills, and the protection of privacy and data. The review concludes that the ethical integration of AI in administration requires the adoption of clear ethical guidelines, robust governance frameworks and a proactive approach by companies to mitigate ethical risks and promote a fair, transparent and sustainable work environment.
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